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FAQ
Q1. What is the average delivery time?
Q2. Can I order jewelry of my own design?
Q3. Do I get any discount if I make lot of purchases on-line?
Q4. What if I am not satisfied with my Jewelry?
Q5. What Guarantees do you provide?
Q6. What do you mean by White gold?
Q7. Will you pack the gift for me?
Q8. How can I maintain my jewelry?




Q1. What is the average delivery time?
Ans: The average delivery time for any location in the continental U.S is 4 business days by Fedex.
Q2. Can I order jewelry of my own design?
Ans: Yes of course. You will have to send us a picture and a detailed description of a design of the jewelry you want to make on the following email :-

sales@lonestarjewels.com

After we receive these details our we give you an estimate of the price and manufacturing time.
Q3. Do I get any discount if I make lot of purchases on-line?
Ans: Yes of course. We will give each Customer an ID at the time of initial registration and track their purchases. For each purchase of 100$ you get 100 points. Once you get 1000 points we will give you a gift voucher of 50$ which can be redeemed on any future purchase on this website.
Q4. What if I am not satisfied with my Jewelry?
Ans: Each product that we manufacture is a very good approximation of the sample picture of that jewelry that you see on the website. However, in case you are not satisfied you can either ask for a Refund or a Re-Make.

(a) Refund Policy: Depending on the nature of the purchase we will make an assessment and offer you the maximum possible refund. That could be anywhere between 50-70% of the total amount. However, you will have to bear the shipping charges to return the jewelry to us first.

(b) Re-Make Policy: You will be asked to suggest whatever alterations you want to make in the purchased item. After that we will let you know if that is possible or not. If we agree to do the job again you will only be asked to pay for the shipping. We will re-do the job free of charge.
Q5. What Guarantees do you provide?
Ans: Each piece of jewelry comes with its own certificate provided by us mentioning the details of the product. In case you get a piece of jewelry which is not as per the specifications we will Re-Make or Refund your money and bear all shipping charges for the same.
Q6. What do you mean by White gold?
Ans: Our White gold is an alloy of yellow gold and copper with rhodium plating to give it graceful white lustre.
Q7. Will you pack the gift for me?
Ans: If you are buying a gift for a loved one, we will give your present the finishing touch by beautifully gift wrapping it for you, free of charge. Please note that the quality of the packing will depend on the total amount of your purchase.
Q8. How can I maintain my jewelry?
Ans: You can purchase different kind of jewelry cleaner at a nominal price from us.

 
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